Shipping & Delivery

1. Shipping Coverage

Trivaniq Nutrition currently ships orders to serviceable locations across India.

Delivery availability may depend on your PIN code, courier serviceability and other logistics conditions.

2. Order Processing Time

After your order is successfully placed and payment is confirmed, we begin preparing it for dispatch.

Orders are generally processed within 1–2 business days.

• Orders placed on weekends may be processed on the next business day.
• Orders placed on public holidays may require additional processing time.
• High-demand periods or promotional sales may result in slight delays.

3. Estimated Delivery Time

Delivery times may vary depending on your location, courier serviceability and external logistics conditions.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary based on:

• Delivery location
• Order value
• Product weight
• Promotional shipping offers
• Courier availability

From time to time, we may offer free shipping on eligible orders or during promotional campaigns.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp or other available communication channels.

Tracking updates are provided by the courier company and may sometimes take a few hours to become active after dispatch.

6. Shipping Address

Customers are responsible for providing complete and accurate delivery information while placing an order.

Please make sure your shipping details include:

• Full name
• Complete address
• Correct PIN code
• Active phone number
• Landmark, where necessary

7. Address Changes After Order Placement

If you need to change your shipping address, please contact us as soon as possible after placing your order.

Address changes may only be possible before an order has been processed or dispatched.

Once an order has been handed over to the courier partner, we may not be able to change the delivery address.

8. Delivery Delays

While we aim to ensure timely delivery, certain circumstances may result in delays.

• Extreme weather conditions
• Natural disasters
• Public holidays
• Transport disruptions
• Courier operational delays
• Remote or restricted locations
• Incorrect or incomplete shipping information
• Unexpected high order volumes

We will make reasonable efforts to assist customers if significant delivery delays occur.

9. Delivery Attempts

Courier partners may attempt to contact you before or during delivery.

Please ensure that the phone number provided with your order is active and accessible.

If delivery cannot be completed after the courier partner’s permitted delivery attempts, the order may be returned to us.

10. Failed or Refused Delivery

If an order is refused or cannot be delivered because of incorrect customer information, unavailable recipients or other customer-related reasons, additional shipping or handling charges may apply where applicable.

Refund eligibility for returned or refused shipments will be handled according to our Returns & Refunds Policy.

11. Damaged Package on Delivery

If the package appears significantly damaged, opened or tampered with at the time of delivery, please take clear photographs or a video before opening the package.

If the product itself is damaged, defective or incorrect, please contact our support team as soon as possible with:

• Order number
• Clear photographs of the package
• Photographs of the product
• A short video showing the issue, where required

12. Cash on Delivery

Cash on Delivery may be available for selected locations and eligible orders.

COD availability may depend on PIN code serviceability, order value and courier availability.

Where COD is unavailable, customers may be required to use an available prepaid payment method.

13. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can generally only be considered before an order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

14. International Shipping

At present, our standard shipping services are focused on deliveries within India unless otherwise stated on our website.

If international shipping becomes available, additional shipping charges, customs duties, taxes and delivery timelines may apply.

15. Changes to Shipping Policy

Trivaniq Nutrition may update this Shipping & Delivery Policy from time to time based on changes in courier services, operations, delivery locations, pricing or business requirements.

Any updated policy will be published on this page.

16. Need Help With Your Delivery?

If you have any questions regarding your order, shipping status or delivery, please contact our customer support team.