1. Return Eligibility

Due to the nature of food and nutrition products, returns are generally accepted only in specific circumstances where there is a genuine issue with the product received.

You may contact us for a return or replacement request if:

• You received a damaged product.
• You received an incorrect product.
• The product packaging was damaged or tampered with at the time of delivery.
• The product received is materially different from your confirmed order.
• There is a verified manufacturing or quality-related issue.

2. Return Request Timeframe

Any return, replacement or refund request should be raised within 48 hours of delivery.

Requests submitted after the applicable timeframe may not be eligible for return, replacement or refund.

3. Non-Returnable Products

For hygiene, safety and quality reasons, certain products cannot be returned once delivered unless they arrive damaged, defective or incorrect.

• Opened or used products
• Products with broken or removed seals
• Products without original packaging
• Products damaged after delivery due to improper storage
• Products purchased during clearance or final-sale promotions, where specified
• Products returned due to personal taste or preference

4. Damaged or Incorrect Products

If your order arrives damaged, defective, tampered with or contains the wrong product, please contact us within 48 hours of delivery.

To help us process your request, please provide:

• Your order number
• Registered name or phone number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A short video, if required, showing the issue

Once the issue has been verified, we may offer an eligible replacement or refund.

5. Order Cancellation

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may not be possible.

If you wish to cancel an order, please contact our customer support team as soon as possible.

6. Refund Process

Refunds are processed only after the return or refund request has been reviewed and approved by Trivaniq Nutrition.

If approved, the refund will generally be processed to the original payment method used for the order.

Once a refund is initiated, it may take approximately 5–10 business days to reflect in your account, depending on your bank or payment provider.

7. Replacement Policy

Where appropriate, we may offer a replacement instead of a refund for eligible damaged, defective or incorrect products.

Replacement availability is subject to stock availability. If a replacement is unavailable, an eligible refund may be issued instead.

8. Return Shipping

If a return is approved due to an incorrect, damaged or defective product caused by us, return shipping arrangements may be communicated by our customer support team.

Please do not send any product back without first contacting us and receiving return instructions.

9. Refused or Undelivered Orders

If an order is refused, not accepted, or cannot be delivered because of incorrect customer information, additional shipping or handling charges may apply where permitted.

Refund eligibility for such orders will be determined after considering applicable shipping, payment and processing costs.

10. Product Quality Concerns

If you believe a product has a quality issue, please stop using the product and contact us with the order details, batch details where available, and supporting photographs.

Each quality-related request may be reviewed individually before any refund or replacement is approved.

11. Refunds for Cash on Delivery Orders

Where Cash on Delivery is available and a refund is approved, we may request valid bank account or other payment details necessary to process the refund.

Refunds will only be processed after the request has been reviewed and approved.

12. Changes to This Policy

Trivaniq Nutrition may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, operational requirements or applicable laws.

Any revised policy will be published on this page with an updated effective date.

13. Contact Us

For return, replacement, cancellation or refund assistance, please contact our support team.