Privacy Policy

1. Information We Collect

When you use our website, create an account, contact us or place an order, we may collect personal and technical information required to provide our services.

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Account information
• IP address and browser information
• Device and website usage information
• Information submitted through forms or customer support

2. Payment Information

Payments made through our website may be processed by third-party payment gateway providers.

Trivaniq Nutrition does not directly store complete credit card numbers, debit card details, CVV, UPI PIN or other sensitive payment credentials.

Payment providers may process your information in accordance with their own privacy policies and security practices.

3. How We Use Your Information

We may use the information collected through our website for legitimate business and service purposes, including:

• Processing and fulfilling orders
• Delivering products to customers
• Sending order confirmations and delivery updates
• Providing customer service and support
• Handling returns, refunds and cancellations
• Responding to enquiries
• Improving our products and website
• Preventing fraud and misuse
• Maintaining website security
• Meeting legal and regulatory requirements
• Sending marketing communications where permitted

4. Cookies

Our website may use cookies and similar technologies to provide a better browsing and shopping experience.

Cookies may help us remember your shopping cart, login preferences, analyse website traffic, understand website performance and improve our services.

You can manage or disable cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

5. WordPress & WooCommerce

Our online store may operate using WordPress and WooCommerce. When an order is placed, customer details such as name, contact information, billing address, shipping address and order information may be stored within our ecommerce system.

This information may be used for order fulfilment, customer support, record keeping and other legitimate business purposes.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers where required to operate our business and fulfil your order.

• Payment gateway providers
• Courier and shipping companies
• Website hosting providers
• Email and communication providers
• Analytics providers
• IT and security providers
• Professional advisers
• Authorities where disclosure is legally required

7. Shipping & Delivery Partners

To fulfil and deliver your order, we may share necessary details such as your name, contact number, shipping address and order information with courier and logistics partners.

Such information is shared only as reasonably necessary for shipping, tracking and delivery purposes.

8. Data Security

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes, prevent fraud and comply with applicable legal obligations.

When personal information is no longer required, it may be securely deleted or anonymised where appropriate.

10. Your Privacy Rights

Subject to applicable law, you may contact us to request access to or correction of your personal information.

You may also request deletion of eligible information, withdraw marketing consent or ask questions about how your personal information is being handled.

11. Third-Party Links

Our website may contain links to third-party websites or services. Trivaniq Nutrition is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Children’s Privacy

We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.

If inappropriate collection of a child’s personal information is identified, reasonable steps may be taken to remove that information.

13. Marketing Communications

Where permitted and where you have provided the necessary details or consent, we may send communications relating to new products, offers, discounts, wellness information and Trivaniq Nutrition updates.

You may unsubscribe from promotional communications at any time through the available unsubscribe option or by contacting us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, services, technology, business practices or applicable requirements.

The updated version will be published on this page together with its revised effective date.

15. Contact Us

If you have any questions, concerns or privacy-related requests, please contact us.